Returns & Exchanges

RETURNS & EXCHANGES POLICY — FIREWORKS & PYROTECHNIC PRODUCTS

1. All Fireworks Sales Are Final

Because fireworks are regulated hazardous materials and cannot be resold once they leave our control, all fireworks sales are final. This protects customer safety, complies with state and federal regulations, and ensures product integrity.

3. Non‑Returnable Fireworks

The following items cannot be returned or exchanged under any circumstances:

Opened, ignited, or partially used fireworks

Items damaged after purchase (heat, moisture, transport, improper storage)

Discounted, clearance, or promotional fireworks

Custom‑ordered or special‑order pyrotechnic products

Any item showing signs of tampering or repackaging

4. Defective Firework Claims

If a customer believes a firework did not perform correctly:

The item must be returned within 7 days

Management will inspect the product for a manufacturer defect

If verified defective, the customer will receive an identical replacement or store credit

No cash refunds are issued for defective fireworks

Fireworks damaged due to improper lighting technique, weather conditions, or unsafe handling are not considered defective.

5. Safety & Regulatory Restrictions

Once fireworks leave the store, the Company cannot verify storage, handling, or environmental exposure. Therefore:

Performance issues caused by misuse or improper storage are not eligible for return or exchange

The Company reserves the right to deny any request that presents a safety concern or violates regulatory guidelines

7. Exchanges

Exchanges may be granted only for qualifying items and must meet all criteria in Section 2.

Exchanges must be for items of equal or greater value; customers pay any difference.